Support
How can we help?
Find answers to common questions or reach out to our support team directly.
Help Topics
- 1Download the Studiom app from the App Store or Google Play.
- 2Create an account using your email address.
- 3Ask your studio to connect you to their Studiom account — they will send you an invitation.
- 4Once connected, you'll see your studio's schedule and your membership details.
- 1Go to the Schedule tab in the app.
- 2Browse the weekly schedule and find a class you want to attend.
- 3Tap the class to see details, then tap 'Book' to reserve your spot.
- 4A credit will be deducted from your balance according to your studio's policy.
- 5You'll receive a confirmation and the class will appear on your home screen.
- 1Go to your booked class from the Home or Schedule tab.
- 2Tap 'Cancel Reservation'.
- 3Cancellation policies (credit refunds, late fees) are set by each studio — check your studio's policy.
- 4If you have trouble cancelling, contact your studio directly.
- 1Tap the QR tab in the app to see your entry code.
- 2Show the code to your studio's reception or scan it at the entrance.
- 3QR codes rotate regularly for security — make sure to show a fresh code.
- 4The code is linked to your account — do not share it with others.
- 1Your membership and credit balance are shown on the Home screen and in your Profile.
- 2Credits are deducted when you book a class.
- 3Credit refund rules for cancellations depend on your studio's policy.
- 4If your credits appear incorrect, contact your studio — they manage your membership.
- 1If you are a member of multiple Studiom studios, you can switch between them from the Home screen.
- 2Tap your studio name at the top to see your connected studios.
- 3Each studio's credits, schedule and branding are kept separate.
- 4To connect to a new studio, ask that studio to add you to their Studiom account.
- 1Update your profile information from the Profile tab.
- 2To change your email or password, go to Settings in the Profile tab.
- 3To delete your account, contact us at support@studiom.com.
- 1If the app is slow or not loading: close and reopen the app, or restart your device.
- 2If you can't log in: tap 'Forgot Password' on the login screen to reset your password.
- 3If your class isn't showing: pull down to refresh the Schedule screen.
- 4If your QR code isn't scanning: make sure your screen brightness is high and tap to refresh the code.
- 5For persistent issues, contact us at support@studiom.com.
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